Shipping policy

Thank you for shopping with Zoomies & Co! We're excited to get your pet's favorite new gear on its way to you. Here is everything you need to know about our shipping process.

 

Order Processing

 

  • Processing Time: All orders are packed with love and processed within 1–3 business days (excluding weekends and holidays).

  • Order Confirmation: After placing your order, you will receive a confirmation email. You will receive a separate notification email with tracking information once your order has shipped.

 

Shipping Rates & Delivery Estimates

 

We are committed to getting your order to you as quickly and affordably as possible. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping:

    • Estimated delivery within 3–7 business days after processing.

    • Rates are calculated based on the weight and destination of your order at checkout.

  • Free Shipping:

    • We offer free standard shipping on all domestic orders over $50. The qualifying amount is based on your cart total after discounts are applied.

 

Shipping Destinations

 

  • We currently ship to addresses within the United States.

  • At this time, we do not ship to P.O. boxes or internationally, but we're working on expanding our reach for global zoomies — stay tuned!

 

Our Shipping Carriers

 

We partner with reliable carriers to ensure your package arrives safely. We primarily use USPS and UPS, and will select the best carrier for your order to ensure the fastest delivery.

 

Order Status & Tracking

 

Once your order is on the move, we’ll send you a shipping confirmation email that includes your tracking number. Please allow up to 24 hours for the tracking information to become active.

 

Lost, Delayed, or Damaged Orders

 

If your order seems to be stuck in transit, goes missing, or arrives damaged, please contact us immediately at support@thezoomiesco.com We are not liable for products damaged or lost during shipping, but we will do everything in our power to assist you in filing a claim with the carrier and resolving the issue to make it right. Please save all packaging materials and damaged goods before filing a claim.

 

Important Notes

 

  • Address Accuracy: Please double-check your shipping address for accuracy at checkout. We cannot cover the cost of reshipping an order due to customer error, but if you notice a mistake, contact us as soon as possible and we'll do our best to help.

  • Potential Delays: Please note that delivery times are estimates and may be subject to delays due to high order volumes, holidays, or carrier issues that are outside of our control.